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Getting Started

The knowledge base of getting started will help you to guide with information...

User Account & Billing

What is the sign up / on boarding process? We have a fairly simple registration process.

Product Features

What the key features of online appointment system?

Security Options

What are the security options available? Security is paramount importance to us.

Support

Need help in setting up your account or run in a bug/ issue?

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection

Terms & Conditions

Please read these terms and conditions carefully before using Our Service.

Frequently asked questions

  • What is Skedule.care

    Is online appointment scheduling platform empowering individuals, professionals & businesses to automate their appointment system with their customers, partners, family & friends

  • How Skedule.care is useful for me?

    Currently, multiple emails are exchanged to book a single appointment or take for instance multiple phone calls to your service providers to look up availability & schedule/ reschedule appointments. All these hassles can be removed by using single link

  • What are benefits of using Skedule.care?

    As service providers you can offer a single link using which your customers/ partners will get to know your availability and schedule appointments with you. The platform facilitates both in-person & virtual meeting appointments. While options such as configuring your availability by day, date, multiple slots unlocks immense benefits to the users.

  • What is public calendar link?

    Public calendar link is a personalized calendar link which was created by the user and which will be shared with customers, visitors, friends & family. The calendar link name is added by you as per your preferences. You can name is after you or your enterprise/ business
    E.g: https://xxxxxx.xx/naveekumar or https://xxxxxx.xx/drnaveen

  • How to configure my calendar link?

    Calendar can be configured and branded as per your choice & Subscription plans you have enrolled. The basic availability like welcome message, opening & Closing time, days you are available along with time slot duration you intend to have meetings can be configured with ease. Advance availability management includes more flexible options such as multiple slots in a day/ date & option to mark a date as holiday

  • How do i brand my calendar?

    The platform gives the option to brand your calendar link with your profile picture and organization logo, if any. Also ability to add your welcome message and add custom links such as links to your website, blog, enquiry form , e-book download and adding social media link

  • What are availability?

    As calendar link owner, you can set your availability preferences. When you intend to open your calendar for appointments and dates when you are not available. For more info- visit the video tutorial

  • What are appointment types?

    As calendar link owner you can open appointment slots for 15, 30 & 60 minutes but if you intend to tag each slot for specific services you may use this feature. This would enable visitors to start their journey booking appointment with you for specific time period e.g- you want to give a 15 min meeting slot for introductory meeting, 30 min for sales meeting and 60 minutes for demo of product. Using Appointment type you may start journey for appointment for specific service

  • What are group events?

    We have given this option in the platform allowing users to publish their webinars/ public group events in-person/ virtual and calling to a limited / unlimited number of attendees.

  • How to change my availability options?

    Please visit video tutorial for more information

  • How do i avoid double booking ?

    Double booking can be avoided using integration of your google/outlook calendar. Users can go to integrations and tap on google or outlook calendar and authorize the sync options. The booked appointment/ meeting slots in google/ outlook would be blocked for visitors trying to book appointment with you using the calendar link

  • What are the different plans available?

    Users can subscribe to Basic plan which is completely free and PRO subscription plan which has advanced availability management. Please visit “Link” for more information

  • What is the difference between Free/Basic Plan and Pro Plan?
    Please visit “Link” for more information
  • How does refund process work?

    Basic plan is completely free and does not need any credit card registration. Pro Plan is available on monthly recurring, 3 months & 1 year. There is no refund option for any of the plans available currently.

  • How to cancel by subscription?

    Users may cancel the subscription of PRO Plan only with cancel subscription option Basic free plan cannot be canceled, however users can delete their account

  • How to delete my account?

    Users can navigate to their profile page and tap on delete account option. Once deleted all the data would be lost and cannot be restored under any circumstances

  • What are the security features available with Skedule.care?

    Basic username and password, along with email verification with SSL are part of the security functionality of the system. More enhanced features would get added soon

  • How can i change my password?

    Please visit “Video Tutorial” for more information

  • How can i change my user id?

    Currently, registered email id is user-id and cannot be changed. We are working to give users options for changing the user-id and shall be added in upcoming releases

  • How secure is my data?

    Only data which are required for functionalities, maintaining the account and subscription are stored. They are stored in secured database and in some cases few data are encrypted as well

  • What happens after i delete my account with Skedule.care?

    Once the account is deleted by you, the system will automatically erase / delete any data which you have stored. However meeting details shall be stored for future needs in line with regulations/ compliances

  • How to achieve Zoom integration ?

    Tele Consulting has become an alternative channel for Health Providers in extending cares to Patients at their convenience. Skedule.care has pre-built integrations with Zoom. Using which Providers needs to enable Zoom from Skedule.care marketplace and add their Zoom credentials. Upon which it undergoes a security authentication and if successful your Zoom Account is successfully integration into Skedule.care

    For more information- Download Guide

  • How Zoom Link for Tele Consulting is enabled?

    Once your Zoom account is successfully integrated into your skedule.care account, The option of creating calendar for tele consulting is enabled. Once Calendar is created with Tele Consult Option and published, All appointments booked on the Calendar gets Zoom link for every Appointment. At Appropriate Appointment time, Patient can click on the Zoom link and initiate Tele Consulting with Providers

    For more information- Download Guide

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